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Rocket Doctor Help Centre
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What happens if I do not submit my billing claims for completed appointments?When should I submit my billing claims?Are fees for public billings based on billings submitted or billings paid?Do you charge based on billed appointments or completed appointments in British Columbia?When will my credit card be charged?Do you charge based on billed appointments or completed appointments?Will I be charged the Platform Fee as soon as I am fully signed up to work with Rocket Doctor?Will I be charged the full Platform Fee if I start in the middle of a month?Am I billed for no shows and cancelled appointments?I received a credit note for this billing cycle, how can I get paid?Who do I contact if I have a billing concern?
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Will I be charged the full Platform Fee if I start in the middle of a month?

No, we will adjust your fee to the date you completed onboarding in a given month.

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