Alberta Lab Setup Guide

Guide to Setting Up Lab Result Routing for Rocket Doctor

We understand the importance of receiving laboratory and imaging results directly to your e-fax number. To facilitate this, we have created a step-by-step guide to help you set up your account with common labs in Alberta.

Important Notes

• All faxes will be sent from Starship
• Your RD Fax Number

Address Requirement

Rocket Doctor is not a clinic, and its corporate address must not be used for lab setup. Instead, if you do not have an alternate clinical address, consider using a mail-forwarding service or a PO Box. Avoid using software platform addresses (e.g., OSCAR, Telus PSS, Accuro) as your clinic address.

Understanding Lab Requisitions in Alberta

Laboratory requisitions in Alberta fall into two categories:

Hospital Requisitions:

• Completed through Connect Care and routed to your Connect Care in-basket.

Community Requisitions:

• The work you do on Rocket Doctor falls under community laboratory requisitions.
• The entire province now operates under a unified system for lab orders.
• If you are a registered practitioner in Alberta, you were provided a Provider ID when Connect Care was introduced.
• To receive lab results, you must request your own Submitter ID for use with Rocket Doctor.

Provider & Submitter ID Definitions

• Provider ID: A unique ID assigned to each provider, used across all locations.
• Submitter ID: Identifies the clinic or practice location where lab tests are ordered and results are routed.

As a practitioner, you may have multiple Submitter IDs for different practice locations. When working on Rocket Doctor, you function as your own clinic and need to request a Submitter ID accordingly.

🔗 For more details on obtaining your IDs, visit:
Help Centre: AB Provider & Submitter ID Setup

Action Steps: Setting Up Lab Results Routing to Your Rocket Doctor eFax

Lab Setup Instructions for Alberta

Alberta Precision Laboratories (APL)

To set up your lab requisitions, complete the following forms and submit them via email or fax:

Required Forms:

• Form 1: Health Care Provider Information Form
• Form 2: Virtual Health Application

Submission Methods:
📠 Fax: 403-770-3235
📧 Email: AHSProvider.Requests@albertahealthservices.ca

Video Instructions:

• Form 1: How to fill out the Lab Setup form
• Form 2: How to complete the Virtual Health Care Declaration form

Information Manager Details:

When filling out the forms, use the following details:

• Information Manager: Your personal information
• Address: Your personal or alternate practice address
• Phone Number: Your phone number
• Fax Number: Your Rocket Doctor eFax number

✅ Final Step: Mark the Onboarding Task as Completed!

Once you have verified your setup and submitted all necessary forms, log in to Starship and mark the onboarding task as completed to ensure a smooth process. 

Need Help?

For additional assistance:
📧 Lab Setup Support: AHSProvider.Requests@albertahealthservices.ca
📧 Rocket Doctor Onboarding Support: providersuccess.ca@rocketdoctor.io