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Rocket Doctor Help Centre
Getting Started
Key Contacts
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Working on the Platform
Substance Use Services (Ontario)
Physician Assistant Clinics (Ontario)
RD Account & Setup
Account Management
Account Billing
What happens if I do not submit my billing claims for completed appointments?When should I submit my billing claims?Are fees for public billings based on billings submitted or billings paid?Do you charge based on billed appointments or completed appointments in British Columbia?When will my credit card be charged?Do you charge based on billed appointments or completed appointments?Will I be charged the Platform Fee as soon as I am fully signed up to work with Rocket Doctor?Will I be charged the full Platform Fee if I start in the middle of a month?Am I billed for no shows and cancelled appointments?I received a credit note for this billing cycle, how can I get paid?Who do I contact if I have a billing concern?
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Who do I contact if I have a billing concern?

Rocket Doctor Canada Accounts Receivable: - rdcanada.ar@rocketdoctor.io - for questions about invoices, updating credit card information

Ontario: MDBilling -support@mdbilling.ca for questions about rejected billings or re-submissions

British Columbia: ClinicAid support@clinicaid.ca 

Alberta: ResolvMD- info@resolvmd.com for questions about rejected billings or re-submissions and questions related to a Business Arrangement 

 

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