FullScript Patient Handout
Rocket Doctor Help Centre
Getting Started
I would like to schedule a walkthrough of the platformWhen do I qualify for my referral bonus if I was referred, or if I referred an MD?Onboarding Support ✔️Technical Specifications for your browser
EMR: Adracare
Joining a video session/appointmentsI can’t see my clinic or the patients that are booked - where can I find them?Change an appointment from scheduled to no show/cancelled or completedCreate your own template:Edit your template:How do I find my note - to review or edit it?Create a note from scratch, outside of a video session. How to search for a patient on AdracareIs there a way to turn off the "appointment scheduled" emails from Adracare?How do I edit a template in Adracare?
MD Portal - Starship 🚀
STARSHIP - MD Portal User Guide 🚀Starship- My Patients TabRD e-fax NumberHow to label faxesHow to send a faxCreate and fax a prescription on the MD PortalHow to create a lab or imaging requisitionHow to link a fax to a patientHow to create a discharge summaryHow to create a referral letterWhat are the options for an practice address in the MD Portal settings?How to Order MRI and CT Scan RequisitionsHow to add new notes and access notes from other providers and Adracare in Patient ChartsHow to create, update, and use personal and public appointment templatesStarship: How to Look Up Your PatientsWhat does processed by pa@rocketdoctor.io means? How to Finalize Appointment Notes & Set Disposition
Alberta Billing Set-Up: ResolvMD
ResolvMD Billing IntegrationAlberta Billing with ResolvMD GuideResolvMD App TourResolvMD ContactHow long does it take to Onboard with ResolvMD?How-to submit claims using the ResolvMD Billing Integration (Walkthrough Video)How to Bill with ResolvMD in Alberta on Rocket DoctorCan I start working on the Rocket Doctor platform while onboarding with ResolvMD?I'm a new Physician, can I get help with the BA Application?I received a Rejection, who can help me?How long does it take for a submitted claim on the Rocket Doctor platform to show up in ResolvMD?ResolvMD Claims Submission Policy
BC Billing Set-Up: Doctor Care
Ontario Billing Set-Up: MDBilling
NB Billing Guide
Lab Set-Up
Ontario: Blended Model
Slack
Scheduling a clinic
How to schedule clinics in OntarioHow to schedule walk-in clinics in BCHow to schedule SUS clinicsAlberta Scheduling Calendar – FAQHow to schedule Specialist clinics in Ontario, Alberta and BCHow much notice do I need to provide to book a clinic in Alberta & BC?What do the colours in Starship mean?What if I need to cancel / reschedule my shift/clinic?How Are Patients Booked for MD Clinics?
Key Contacts
Working on the Platform
Informed consentConsent paragraph for virtual care to paste into the notesPrescription Drug Abuse Following up on clinical results Handling Laboratory Results Sent by MailLimitations on services (Virtual Care) Can I do audio only visits?Filling out FormsDo you accept patients with non-provincial health insurance?I need help with a special formWhy are Photos Missing a Dermatology Appointment?Sending Sick Notes / Doctor's Note
Alberta
Can I Provide Virtual Care If I Can’t Provide In-Person Care to Every Patient?Do you have a physical location in Alberta?How can I verify a patent's PHN?Can I still work on Rocket Doctor and bill FFS if I am also participating in a clinical ARP?Alberta Diagnostic Imagining (DI) and MRI Quick LinksAlberta AHS Referral DirectoryImportant License Renewal Information for Alberta – Key Updates for Rocket Doctor Physicians2025 Privacy Training
British Columbia
New Brunswick
Ontario
What criteria are used to determine which concerns are appropriate for chat encounters?What is the length of each chat appointment?What is the maximum number of chat appointments I’m allowed to conduct in an hour?How long should I wait before marking a chat appointment as a no-show?Can my microphone be disabled by default for all my chat visits?I connected my external webcam and microphone to my computer. Can I unplug them and join the appointment?Do all chat patients who pay for the service have OHIP coverage?Am I still compensated if a chat patient no shows or cancels at the last minute?Will I still get paid if a patient is not suitable for a chat visit?Am I still able to charge for cash services during a private pay or chat visit?Are out-of-province patients able to schedule a chat appointment?Am I notified when a patient messages me in the chat?Can patients see a message I’ve typed before they’re online? Can I access my chat history?Can I view a previous provider's chat appointment with a patient?Are the chats HIPPA compliant?What are the virtual OHIP codes?How does a credit note work?How are OHIP patients scheduled?How can patients I’ve previously followed be scheduled with me?Are private pay patients required to schedule and pay for another appointment to follow up on test results? How are patients triaged?How do I get ConnectingOntario Access?Ontario health card validation (ie rejected billing due to invalid health card) Can I work outside Ontario and continue to see patients on the platform?
Specialists and referrals
How do I make a Referral from the RD platform?Can I make a referral from the in-person clinic/hospital I work at to Rocket Doctor?Specialist PosterCan my colleagues send a referral to specialists on Rocket Doctor? Referral TipsReferral Management for Rocket Doctor Specialists Referral Management Guide for Rocket Doctor Generalists
BC LFP CareSpace
Virtual Care Station
Substance Use Services (Ontario)
Physician Assistant Clinics (Ontario)
Guide to working with Physician Assistants (PA)Who do I contact to find out more about PA lead clinics?How long is the length of each visit?Where are PA Clinics available?How much volume do you expect, and how much time commitment do you anticipate for each supervising physician daily, weekly?Ultimately who would be the "most responsible provider" for each of these medical visits?In the rare event of adverse patient outcome who is liable?Who is responsible for following up on perspirations or investigations ordered? As this is a private pay model, OHIP billing codes are not involved at all?What are the proposed hours of these clinics?
RD Account & Setup
Account Management
Account Billing
What happens if I do not submit my billing claims for completed appointments?When should I submit my billing claims?Are fees for public billings based on billings submitted or billings paid?Do you charge based on billed appointments or completed appointments in British Columbia?When will my credit card be charged?Do you charge based on billed appointments or completed appointments?Will I be charged the Platform Fee as soon as I am fully signed up to work with Rocket Doctor?Will I be charged the full Platform Fee if I start in the middle of a month?Am I billed for no shows and cancelled appointments?I received a credit note for this billing cycle, how can I get paid?Who do I contact if I have a billing concern?
Overhead & Promotions
Referral Bonus
Invoices
Claims & Medical Billing
Claims and Medical Billing Category
No Show Appointments
Alberta
Is Billing integrated in Alberta?AB Virtual Care Billing Intro ResourcesAlberta Billing Primer: AB Virtual Billing CodesHow do I bill an out of Province patient in Alberta?Can I provide virtual clinics and bill AHS while out of province?What is the cost of ResolvMD?How do I pay my ResolvMD InvoiceResolvMD: Managing Billing Refusals
British Columbia
Ontario
Who do I contact for help with my MDBilling account?OHIP Billing Tip LibraryAm I required to use the integration with MD Billing to submit my billing claims?How do I manage OHIP rejected claims?How do I submit billings in Ontario using the MDBilling integration?Can I request a billing code be added to the MD Portal?What if I'm part of another billing group?Am I charged for resubmitting a rejected code directly on MDBilling?How do I receive my payment for chat visits?How do I add patients directly on MDBilling (Ontario)?Why did I receive an invoice from MDBilling?What phone number do I put on my CPSO profile?What do I do if I need to delete/edit/re-submit my billings?Where can I find information on billing with MDBilling in Ontario?What code should I use in Ontario if I have seen one of my rostered patients virtually?Does MDBilling collect 0.25% of my billings?
Partnerships
Tech Troubleshooting
Rewards Program 🏆
Psychotherapy Services Database
IntroductionADHDAnxiety Disorders - AdultAnxiety Disorders - AdolescentsAutism Spectrum DisorderBipolar and Related DisordersCRISIS Lines and Distress ServicesDepressive Disorders - AdultsDepressive Disorders - AdolescentsFeeding and Eating DisordersIndigenous Focused ServicesInsomnia & Sleep-Wake DisordersLGBTQ+ Mental Health Resources & ServicesPrivate Pay ServicesSubstance Use DisorderSleep Related DisordersTrauma-Related Disorders
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