Referral Management Guide for Rocket Doctor Generalists

This guide outlines how to create, submit, and track referrals through Rocket Doctor—whether you're working on the platform or from a community clinic or hospital.

🔄 Making a Referral from the Rocket Doctor Platform

To submit a referral to a Specialist from within the Rocket Doctor platform, please watch this short instructional video:

For Ontario

For Alberta and British Columbia

When creating a referral, please include the following information to ensure appropriate triage and timely care:

Clinical question
Name of preferred Specialist, if applicable (If not, include the patient’s location so we can find a nearby provider)
Indicate if an in-person consult is required
Indicate if referral is URGENT
Past medical history
Current medications
Relevant imaging and labs (can be attached at the final step)

Our Referrals Team will review and direct the referral to:

A Rocket Doctor Specialist, if available and appropriate based on referral criteria
An external Specialist, if the consult must occur in-person or if a suitable provider is not available on our platform

🔍 Referral updates are documented directly in the patient's chart. You may also email arglen@rocketdoctor.io with questions.

🏥 Poor vs. Ideal Referrals

Please see below a sample of a Poorly written vs Ideal Referral

🏥 Referring from an In-Person Clinic or Hospital

You can refer patients from your hospital or clinic to a Rocket Doctor Specialist!

Two Easy Ways to Refer:

Fax your referral letter to: 647-696-8973
Submit online at www.rocketdoctor.io → click “Refer a Patient”, select your province, and complete the form.

📧 For questions, please contact specialists@rocketdoctor.io

🔄 Tracking Referral Status

Check the patient chart for status updates (fax sent, triage completed, appointment booked, etc.)
All actions (faxing, triage, follow-up) are recorded in the chart
For additional questions: email referrals@rocketdoctor.io

⏱️ Timelines and Follow-Up

Urgent referrals are reviewed within 24 hours
All referrals are first addressed within 72 hours
Referrals are followed up at 2 weeks to confirm acceptance
- If there is no update from the Specialist, our team will follow up to confirm receipt and acceptance status
- If declined, the referring provider will be notified and asked whether they’d like it redirected

🔁 Referral Routing Logic

If a specific consultant is named and the referral is declined, the provider will be contacted for redirection instructions.
If no specific consultant is named, the referral is directed to the first available appropriate provider, prioritizing Rocket Doctor Specialists when possible.
All actions, decisions, and updates are documented in the patient chart.

📌 Provider Responsibilities

As the referring provider, please ensure that:

Your referral contains all required clinical details
Your referral aligns with your provincial licensing requirements

If you have any questions or need help with the referral process, don’t hesitate to contact us at referrals@rocketdoctor.io.

Thank you for helping us deliver timely and appropriate care to patients across the country!