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Rocket Doctor Help Centre
Getting Started
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Working on the Platform
Informed consentConsent paragraph for virtual care to paste into the notesPrescription Drug Abuse Following up on clinical results Handling Laboratory Results Sent by MailLimitations on services (Virtual Care) Can I do audio only visits?Filling out FormsDo you accept patients with non-provincial health insurance?I need help with a special formWhy are Photos Missing a Dermatology Appointment?Sending Sick Notes / Doctor's Note
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Ontario
What criteria are used to determine which concerns are appropriate for chat encounters?What is the length of each chat appointment?What is the maximum number of chat appointments I’m allowed to conduct in an hour?How long should I wait before marking a chat appointment as a no-show?Can my microphone be disabled by default for all my chat visits?I connected my external webcam and microphone to my computer. Can I unplug them and join the appointment?Do all chat patients who pay for the service have OHIP coverage?Am I still compensated if a chat patient no shows or cancels at the last minute?Will I still get paid if a patient is not suitable for a chat visit?Am I still able to charge for cash services during a private pay or chat visit?Are out-of-province patients able to schedule a chat appointment?Am I notified when a patient messages me in the chat?Can patients see a message I’ve typed before they’re online? Can I access my chat history?Can I view a previous provider's chat appointment with a patient?Are the chats HIPPA compliant?What are the virtual OHIP codes?How does a credit note work?How are OHIP patients scheduled?How can patients I’ve previously followed be scheduled with me?Are private pay patients required to schedule and pay for another appointment to follow up on test results? How are patients triaged?How do I get ConnectingOntario Access?Ontario health card validation (ie rejected billing due to invalid health card) Can I work outside Ontario and continue to see patients on the platform?
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What is the length of each chat appointment?

We recommend you book 15-20 minute appointments for your first couple of shifts. Our system currently supports up to 6 chat visits an hour. If you would like to adjust your preferences, please email admin@rocketdoctor.io.

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