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What criteria are used to determine which concerns are appropriate for chat encounters?What is the length of each chat appointment?What is the maximum number of chat appointments I’m allowed to conduct in an hour?How long should I wait before marking a chat appointment as a no-show?Can my microphone be disabled by default for all my chat visits?I connected my external webcam and microphone to my computer. Can I unplug them and join the appointment?Do all chat patients who pay for the service have OHIP coverage?Am I still compensated if a chat patient no shows or cancels at the last minute?Will I still get paid if a patient is not suitable for a chat visit?Am I still able to charge for cash services during a private pay or chat visit?Are out-of-province patients able to schedule a chat appointment?Am I notified when a patient messages me in the chat?Can patients see a message I’ve typed before they’re online? Can I access my chat history?Can I view a previous provider's chat appointment with a patient?Are the chats HIPPA compliant?What are the virtual OHIP codes?How does a credit note work?How are OHIP patients scheduled?How can patients I’ve previously followed be scheduled with me?Are private pay patients required to schedule and pay for another appointment to follow up on test results? How are patients triaged?How do I get ConnectingOntario Access?Ontario health card validation (ie rejected billing due to invalid health card) Can I work outside Ontario and continue to see patients on the platform?
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Ontario health card validation (ie rejected billing due to invalid health card)

Ontario health cards expire and patients must renew them. 

Currently, Rocket Doctor collects health card information from each patient before they are booked. Rocket Doctor does not validate health card numbers at this time. As of July 2024, we are actively working on integrating this process into our platform. 

We recommend any of the following for this issue:

1. If your billing was rejected due to invalid version code or incorrect health card number:

  • Use the "Get Help" button in the MDPortal to ask our Admin to contact the patient again for a new number or version code. 
  • Resubmit the bill directly on the MDbilling.ca website. There is no time limit per the Ministry of Health to re-submit billings for this issue. 

2. Validate the health card numbers directly on the MDbilling.ca website before appointments.

  • Click "NEW CLAIM" (left toolbar) --> NEW patient (blue button on the right). 
  • Turn "HCV ON"
  • Enter Health card number and Version Code 
  • A pop-up will immediately show if it is invalid (as shown below). 
  • If invalid, use the "Get Help" button in the MDPortal to ask our Admin to contact the patient again for a new number or version code. 

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