How Are Patients Booked for MD Clinics?

Our Patient Care Coordinators (PCC) ensure that each patient is scheduled thoughtfully, following a precise set of guidelines and the specific preferences provided by each MD. This process is designed to create a smooth, efficient experience for both patients and doctors.

Step-by-Step Booking Process

1. Patient Appointment Request
   Patients submit an appointment request through our website, indicating their healthcare needs.
2. Initial Contact and Triage
   Once an appointment request is received, a Patient Care Coordinator (PCC) reaches out to the patient. During this call, the PCC conducts a triage to assess whether the patient's concern is suitable for virtual care.
3. Information Validation
   After confirming that the concern is appropriate for a virtual visit, the PCC verifies all the information submitted by the patient to ensure accuracy and completeness.
4. Doctor Matching
   The PCC then matches the patient with an MD based on the doctor’s preference criteria, such as areas of expertise, availability, and any specific patient requirements. This careful alignment with MD preferences ensures that each patient is connected to the most suitable provider.
5. Final Scheduling
   Once matched, the PCC completes the booking by scheduling the appointment in alignment with the doctor’s availability.

By following these steps, our Patient Care Coordinators maintain high standards for patient care, helping to ensure a positive experience for both patients and providers.