We are excited to announce new improvements to Rocket Doctor's platform!

If you have any questions regarding this release, please contact either Anthony Poon (Director of Product Management) at anthony@rocketdoctor.io, or Dr. George Mastoras (Medical Director) at george@rocketdoctor.io.

Enhancements - New billing integration with ClinicAid, and additional in-app billing capabilities

We are pleased to announce that we have successfully upgraded our billing integration with ClinicAid (powered by Doctor Care). If you have completed your onboarding process, you will now see the "New Billing" button reappear beside each appointment on your dashboard.

In addition, we have added several enhancements to improve your billing experience:

• Referring Physician's MSP: You can now enter the referring physician's MSP number.
• Submission type:
• • By default, all claims will display "Regular Submission".
  • If a claim requires resubmission, Doctor Care will manage this on your behalf.
  • If you need to resubmit the claim yourself, change the submission type to "Re-submission" and include the previous claim number in the Claim Comment section.
• Additional diagnostic codes: You can now add up to three diagnostic codes per service code.
• Claim comment:
• • You can add any supplementary notes related to each claim.
  • Remember to include the previous claim number if you are resubmitting a previous claim.

We will be rolling out additional enhancements in the future to further simplify your billing workflow and enhance overall efficiency.

We are excited to announce new improvements to Rocket Doctor's platform!

If you have any questions regarding this release, please contact either Anthony Poon (Director of Product Management) at anthony@rocketdoctor.io, or Dr. George Mastoras (Medical Director) at george@rocketdoctor.io.

Enhancement - Enhanced email notification architecture and modernized templates

We have completed the upgrade of our email architecture to align with the latest system enhancements, ensuring ongoing improvements in security and scalability. Additionally, all email templates have been refreshed with a cleaner, modern design.

We are excited to announce new improvements to Rocket Doctor's platform!

If you have any questions regarding this release, please contact either Anthony Poon (Director of Product Management) at anthony@rocketdoctor.io, or Dr. George Mastoras (Medical Director) at george@rocketdoctor.io.

Enhancements - Hide cancelled appointments and clinic hours in your Calendar

Your Calendar just got cleaner and easier to navigate! We’ve updated the Calendar feature to automatically hide any appointments cancelled by you or your patients, as well as clinic hours that have been cancelled.

In the past, cancelled items appeared as dark grey boxes, making it harder to view and manage your schedule. Now, your Calendar has more breathing room for the appointments and availability that matter most.

Want to see cancelled items again? Simply use the Filter option at the top right of the Calendar page. Under Provider Availability, select Cancelled, or under Appointment Status, choose Cancelled by Patient or Cancelled by Provider.

We are excited to announce new improvements to Rocket Doctor's platform!

If you have any questions regarding this release, please contact either Anthony Poon (Director of Product Management) at anthony@rocketdoctor.io, or Dr. Pamela Lai (Physician Management & Specialist Clinics Lead) at pamela@rocketdoctor.io.

Fixed - Discrepancy in displaying the patient's date of birth

Environments: Canada and the US

• The one-day discrepancy in displaying the patient's date of birth has been resolved across multiple areas of the platform, including form generation. When using the Form Funnel feature to generate forms, the patient's date of birth will now display accurately.

We are excited to announce new improvements to Rocket Doctor's platform!

If you have any questions regarding this release, please contact either Anthony Poon (Product Lead) at anthony@rocketdoctor.io, or Dr. Pamela Lai (Physician Management & Specialist Clinics Lead) at pamela@rocketdoctor.io.

Enhancement - Appointment location displays

Environments: Canada and the US

• We updated the calendar feature as part of the calendar drag-and-drop bug fix (detailed below). This update changes how appointment location names appear on your dashboard. Instead of displaying "America/" with the capital city of the appointment location, the dashboard will now show the province or state name, simplifying location display.

Enhancement - Auto-population of CC Provider and CC Submitter IDs on Alberta's Microbiology Laboratory Requisition form

Environment: Canada

• We have enhanced Alberta’s Microbiology Laboratory Requisition form to automatically populate the CC Provider and Submitter IDs you have configured on your Settings page. This ensures lab results are accurately directed and delivered back to you.

Fixed - Drag and drop to add availability

Environments: Canada and the US

• The drag-and-drop issue for adding availability to your calendar has been resolved. When you drag and drop your availability, the pop-up will automatically show the selected start and end times.

We are pleased to inform you that a recent issue has been resolved on the Rocket Doctor platform!

If you have any questions regarding this release, please contact either Anthony Poon (Product Lead) at anthony@rocketdoctor.io, or Dr. Pamela Lai (Physician Management & Specialist Clinics Lead) at pamela@rocketdoctor.io.

Fixed - BC physicians unable to submit claims for patients over 80 years old

• BC Physicians were previously unable lto submit claims using the service code T13837 for patients over 80 years old. This issue has now been resolved.