Patient Care Coordinators (PCCs)
Patient Care Coordinators (PCCs)
1) for Generalists
The team can assist you with sending patient documents and requisitions and handling administrative tasks such as contacting patients for missing demographic information or health card numbers.
- Live Support: Get Help button in the MD Portal
- Email
- For Starship/EMR Issues - gethelp@rocketdoctor.io
- For other concerns - customercare@rocketdoctor.io
- Text or phone
- Dedicated MD SMS line: 647-576-2429
- Dedicated MD Call line (ie: urgent laboratory results etc): 1-888-809-5304
- Fax Number (Admin): 613-801-9170 or choose "Dr Rocket Doctor Admin" on the Select by RD Provider section of the portal.
Live support from 07:00 AM - 01:00 AM EST
2) for Specialists:
Email: specialists@rocketdoctor.io
The team can assist you with sending patient documents and requisitions and handling administrative tasks such as contacting patients for missing demographic information or health card numbers.
- Email: specialists@rocketdoctor.io
- Dedicated MD SMS line: 647-576-2429
3) for SUS:
Contact Support through the SUS support group in Slack
If you need assistance with any admin tasks related to the SUS clinic, our SUS-trained admins are available to help you through the SUS support group in Slack.
Moreover, you can contact our SUS MD lead, Dr. Taaha Muhammad, either through Slack or via email at taaha@rocketdoctor.io for any questions you may have.