British Columbia Lab Setup Guide

Guide to Setting Up Lab Result Routing for Rocket Doctor

We understand the importance of receiving laboratory and imaging results directly to your e-fax number. To facilitate this, we have created a step-by-step guide to help you set up your account with common labs in BC.

Important Notes

• All faxes will be sent from Starship- MD Portal
• Your RD Fax Number

Address Requirement

Rocket Doctor is not a clinic, and its corporate address must not be used for lab setup. Instead, if you do not have an alternate clinical address, consider using a mail-forwarding service or a PO Box. Avoid using software platform addresses (e.g., OSCAR, Telus PSS, Accuro) as your clinic address.

Step 1: MD Portal Setup

1. Log in to your MD Portal.
2. Go to the Settings tab on the left-hand menu
3. Under Account Information, confirm your personal information is correct
   ⚠️ Do NOT change your email address — doing so will lock you out of the platform
4. Under Practice Information, input:
   • Address: Rocket Doctor
   • City: AUTO-FAX RESULTS
   • Postal Code: "." (a placeholder to allow saving)
   • Phone and fax numbers will auto-populate.

Step 2: Lower Mainland Labs (PHSA / LMLabs)

Instructions:

Fill out the form:

• 📄 Form: British Columbia - LMLabs Provider Change Form
• 📘 Instructions: How to Fill the Form

Important: If you currently work at another clinic, select "Add a New Clinic" under the Request For section.

Submission options:

• 📧 Email: labphysupdates@phsa.ca
• 📠 Fax: 604-707-2601

Form Guidance:

• Requester Information Section: Use your personal details.
• Provider/Clinic/Facility Location Section: Choose "Provider Office."
• If you currently work at another clinic, select "Add a New Clinic" under the Request For section.
• Do NOT use Rocket Doctor’s address
• Include your contact details:
  • Clinic/Facility Name
  • Practice address/PO box
  • Phone Number
  • Fax Number (your Rocket Doctor eFax)

Email Excelleris to Confirm Fax Routing:

To ensure results are routed via fax, you must also email Excelleris:

Email: excelleris-support@lifelabs.com

Include:

• A request for fax-only delivery of lab reports (no electronic delivery via Excelleris Launchpad)
• Your completed LMLabs Provider Change Form (as an attachment)
• Your Rocket Doctor e-fax number
• Your name, practice address, and CPSBC licence number
• Please cc providersuccess.ca@rocketdoctor.io

Step 3: LifeLabs

Instructions:

1. Fill Out the Online Form:
Healthcare Provider Information Request

• Purpose of Healthcare Provider Information Update: NEW Request
• Province: Select BC
• Report Delivery: Choose Fax (⚠️ do NOT select EMR)
• Fax Number: Enter your Rocket Doctor fax number
• Current Clinic/Practice/Hospital Address: Use your own office, PO Box, clinic, or home address
  (Important: do not list Rocket Doctor — we do not have a mailing address or staff monitoring mail)
• Phone Number: Provide a direct line for urgent results
• Backup Physician: You can list yourself, a Rocket Doctor colleague, or ask Provider Success for help.

2. Submit the Form:
Submit online (no faxing needed).

3. Notify Provider Success:
Please email Provider Success once you’ve submitted the form so we can track your setup.

4. Verification Form:

• Within 5 business days, LifeLabs will send a fax verification form to your Rocket Doctor fax number.
• Please watch for this fax, sign it, and return it promptly.
• Results cannot be faxed to you until this step is complete.
• Provider Success will follow up in 5 business days to confirm the verification has been received.
• If you would like Provider Success to sign on your behalf, please include your consent when you email the team in Step 3.

NOTE: For non British Columbia Address, please input your non BC address and select British Columbia on the dropdown list like below:

Then at the Questions and Comments section, please add a note like below:
 

Step 4: CPSBC Profile Update

To ensure results route correctly through regulatory profiles, update your CPSBC profile as follows:

• Building/Clinic Name: Dr. [Your Name]’s Rocket Doctor Practice
• Address: Virtual Care
• City: Use the city from your LifeLabs form, or “None” / “Not applicable”
• Postal Code: Match your LifeLabs form (must be in postal code format)
• Phone Number: 1-647-697-6973
• Fax Number: Your Rocket Doctor e-fax number

📝 This information is patient-facing, so it is important to reflect that you are an independent MD working on a virtual care platform.

Need Help?

📧 Clinical Support: clinicalsupport@rocketdoctor.io
📧 Provider Success: providersuccess.ca@rocketdoctor.io

✅ Once setup is complete, be sure to mark your onboarding task as done in Starship- MD Portal!